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Prinergy Output JTPs fail to start and "error" shows in the JTP status column

Product

   Prinergy Connect 2.0

Platform

  

ALL

Operating system

  

Windows 2000

Error

  

Prinergy Diagnostics reports the following error:

Could not create/open \\\\<ServerName>\\AraxiHome\\AdobeExtreme\\bin\\<JTPName>_ec_type3 JTP configuration file

Symptoms

  

Output JTPs fail to start. Prinergy Administrator reports "error" in the JTP status column.

Cause

   Prinergy folder permissions have been modified. Prinergy requires read and write access so it can log status and write configuration information.

Solution

  

Check the Prinergy Directory to ensure that everyone has full control and that permissions are not set to read only status.

Permanent fix:

See also

  

Keywords

  

JTP, output
Technical contact(s)
  

Simon Chen
Submitted by
  

Simon Chen
Date submitted
  

7 Mar 2002

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