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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
The symptoms vary, depending on the registry key that has been corrupted, and can include: 1. JTP's fail to start. 2. Printer control panel does not open. 3. "net share" from the command line hangs in the middle enumerating shares. 4. Diag view daemon and Locator daemon continually crash on startup. 5. NTBackup or Archiver fails with an error from the RSM indicating that it is not able to read the xxxMLL.dll. In some cases, Regedt32 will not be able to read the registry values, but when using Regedit, it works ok. Registry keys that have been found to be corrupt: HKLM\System\CurrentControlSet\Control\Session Manager\Environment HKLM\System\CurrentControlSet\Control\Session Manager\SubSystems HKLM\System\CurrentControlSet\Control\NTMS\OMID\Tape HKLM\System\CurrentControlset\Services\LanmanServer\shares HKLM\Software\Microsoft\Windows NT\Current Version\Print\Printers |
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Cause |
Microsoft has confirmed that booting the OS using the "last known good" option causes registry corruption. Please avoid using this option. A fix is scheduled for W2K service pack 3. This will prevent the registry corruption, but will not fix keys that are already corrupt. |
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Solution |
To correct the problem: 1. Restore the system state from a know good backup or 2. Export the key using Regedit. Delete the affected key and import the exported file. Permanent fix: |
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See also |
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Keywords |
registry, Windows 2000 |
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Technical contact(s) |
Simon Chen |
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Submitted by |
Simon Chen |
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Date submitted |
19 Mar 2002 |
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