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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Direct 2.0 Level any; Prinergy Access 2.0 Level any; Prinergy PowerPack 1.0 Level any; Prinergy Satellite | |
Platform |
PC |
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Operating system |
Windows 2000 |
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Error |
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Symptoms |
Job Ticket Processors (JTPs) disappear from Prinergy Administrator. If the primary server is restarted, the JTPs reappear. |
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Cause |
Prinergy secondary server(s) and renderstation(s) are not on the network when Prinergy is started on the primary server. The server name will be listed in the server pane but no JTPs are listed for the missing server. Another possible cause is anomalous network behaviour where the primary cannot communicate with a secondary server or renderstation. Multi-homing can also cause this problem. |
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Solution |
Ensure all servers are running and on the network before starting Prinergy on the primary server. This problem has been fixed in Prinergy 2.1 Permanent fix: |
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See also |
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Keywords |
administrator, JTP |
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Technical contact(s) |
Simon Chen |
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Submitted by |
Simon Chen |
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Date submitted |
23 May 2002 |
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