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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 Level 0; Prinergy Direct 2.1 Level 0; Prinergy Access 2.1 Level 0; Prinergy Powerpack 2.1 Level 0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
In the left frame of the Prinergy Workshop online help, a Java applet is used to display Contents, Index, and Search. It no longer appears. The Java applet loads and a blank frame is displayed |
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Cause |
A incompatible Java VM was installed. | |
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Solution |
In order to get online help to work, you must uncheck "Use Java 2 v1.4.0 for <applet> (requires restart)" in IE's advanced internet options. Permanent fix: |
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See also |
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Keywords |
Allegro, workshop |
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Technical contact(s) |
Simon Chen |
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Submitted by |
Simon Chen |
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Date submitted |
13 June 2002 |
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