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Workshop unable to connect to Primary after updating to 2.1.0.6 - internal only


Product

  Prinergy Connect 2.1 Level 6; Prinergy Direct 2.1 Level 6; Prinergy Access 2.1 Level 6; Prinergy Powerpack 2.1 Level 6; Prinergy Satellite

Platform

 

Operating system

 


Error

 

Error Message when logging on:

Login Failed [1101020]

Unrecoverable Corba error occurred. [1101020]

Error Message when attempting update:

Confirm Update [1088077]

Workshop is unable to connect to server <servername> to determine the version of Workshop available there. An Update may not be required. [1088077]


Symptoms

 

Unable to login to the Primary server from a Macintosh workshop after update to 2.1.0.6


Cause

  Orbicus is passing back a hostname and the Macintosh is not able to resolve the it. It should be passing back an IP address.

Solution

 

At Prinergy startup, checknetworkconfig script is run to set the orbicus configuration in the registry to the current IP address. For whatever reason this is not working.

Modify the following registry values :

HKLM\Software\OOC\Properties\ooc\imr

admin_endpoint

forward_endpoin

slave_endpoint

KLM\Software\OOC\Properties\ooc\oa

endpoint

Change the host name to IP address.

Permanent fix:


See also

 


Keywords

 

networking, workshop


Technical contact(s)
 

Simon Chen

Submitted by
 

Simon Chen

Date submitted
 

29 Nov 2002


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