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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 ; Prinergy Connect 2.1 | |
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Operating system |
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Error |
When opening a Process Plan from a MAC client, the workshop hangs for 2 minutes before opening the process plan correctly. This only happens from the MAC. When you open the process plan, the File Daemon ( PFileD.exe ) crashes on the server. |
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Symptoms |
When opening a Process Plan from a MAC client, the workshop hangs for 2 minutes before opening the process plan correctly. This only happens from the MAC. When you open the process plan, the File Daemon ( PFileD.exe ) crashes on the server. The diag\event log show the file daemon crashed with the following error Assertion failure - Expression: sk != iPFIL_NTShareKind Program: D:\Prinergy\CreoAraxi\bin\PFileD.exe File: iPFIL_FileServer.cpp Line: 208 File: iPFIL_FileServer.cpp, Line: 208. Internal software error: E 22May02 07:52:57.984 [2640.4552] YCS233-122 ARAXI PFileD.TranslateLocation4552 iPFIL_FileServer.cpp(208): : assertion failed: (sk != iPFIL_NTShareKind) at line 208 in file iPFIL_FileServer.cpp |
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Cause |
The path for the ICC-Profile in the process plan is not a valid UNC path. For example, the process plan says : (monitor/HDPP sRGB Profile.icm) instead of: \\ycs233-122\AraxiHome\CreoAraxi\Data\ICC-Profiles\monitor\HDPP sRGB Profile.icm |
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Solution |
Go to a PC client and change all process plans to have a valid UNC path for the ICC-Profile Permanent fix: |
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See also |
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Keywords |
pped, process plans, workshop |
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Technical contact(s) |
Gordon Miller |
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Submitted by |
Shelley Hendricks |
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Date submitted |
27 May 2002 |
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