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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite | |
Platform |
PC |
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Operating system |
Windows 2000 |
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Error |
- Client Auto Update (CAU) dialog box reports: "There were some errors. Please check the log file in the cau folder (found inside the Workshop home folder)." - When checking the most recent CAU log information the following lines exist: *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Headers *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Resources *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Resources/English.lproj *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Versions/A *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Versions/A/Headers *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Versions/A/Resources *** Cannot find directory path ClientAutoUpdateFolder/UpdateFilesOrig/Eve3.framework/Versions/A/Resources/English.lproj |
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Symptoms |
Prinergy Workshop's "Update now" and/or "Finish Installation" button will not work. |
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Cause |
The primary server on which Prinergy 2.1 was installed had the File Server for Macintosh (SFM) service disabled or deactivated during the 2.1 major update installation. | |
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Solution |
Create the following folders on the primary server and Emergency Platemaking (EPM) machines: - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Headers - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Resources - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Resources\English.lproj - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Versions - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Versions\A - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Versions\A\Headers - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Versions\A\Resources - %AraxiHome%\CreoAraxi\support\patches\ClientAutoUpdate\UpdateFilesOrig\Eve3.framework\Versions\A\Resources\English.lproj Permanent fix: |
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See also |
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Keywords |
install, patches, ppu, workshop |
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Technical contact(s) |
Syrus Kimiagar |
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Submitted by |
Syrus Kimiagar |
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Date submitted |
28 Aug 2002 |
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