Prinergy Troubleshooting - Signapack Job Tickets aren't being imported into Prinergy

Signapack Job Tickets aren't being imported into Prinergy


Product		Prinergy Connect 2.0
Platform
Operating system

Error

Symptoms		Signapack launches interactively from within Prinergy, but when a job ticket is created in Signapack to be imported into Prinergy, it hangs on import.

Cause		If Signapack is installed onto a drive other than the C: drive, it cannot find a temp folder that is hard coded to be the C: drive in the file: Signation6\signastation6.app\resources\scripts\NewLandingPad # show parameters in a file echo "NewLandingPad Input Parameters" > C:/temp/NewLandingPadParameters echo 1:$1 >> C:/temp/NewLandingPadParameters echo 2:$2 >> C:/temp/NewLandingPadParameters echo 3:$3 >> C:/temp/NewLandingPadParameters

Solution		There are a couple of workarounds: 1. Create a C:\temp folder. or 2. Change the drive letters in the NewLandingPad file to the system drive. Permanent fix:

See also

Keywords		job ticket, Signastation-Signapack

Technical contact(s)		Sandy Wong
Submitted by		Sandy Wong
Date submitted		03 Aug 2001