Product

Platform

Pentium4

Operating system

Windows 2000

Error

Symptoms

When launching Pandora from Pentium4 running windows 2000, the pandora splash screen appears briefly, then disappears and Pandora quits.

Cause

Solution

Win2000

1. open the Add/Remove Hardware Control Panel

2. choose Uninstall/Unplug a device and press Next

3. choose Uninstall a device and press Next

4. choose Rainbow Security Token

5. click Yes and press Next and then Finish

6. unplug the iKey

7. launch the Registry Editor (go to Start Menu>Run and enter regedit)

8. delete the following keys:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\RNBTOKEN (if it

exists)

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\RNBTOKEN (if it

exists)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RNBTOKEN

9. go to \WINNT\inf\

10. delete RNBTOKEN.inf

11. delete RNBTOKEN.PNF

12. open oem0.inf in a text editor

13. if the file contains the text RNBTOKEN.SYS, delete it and oem0.PNF

14. repeat for any other oem_.inf files in the folder

15. go to \WINNT\system32\drivers\

16. delete RNBTOKEN.sys

17. log off the current session

Permanent fix:

See also

Keywords

Powerpack

Technical contact(s)

Sandy Wong

Submitted by

Sandy Wong

Date submitted

10, May, 2002