Product

Platform

Operating system

Error

Symptoms

Task Server crashes when Prinergy Server's NT regional settings are German [Standard], or any language that defines Decimal Symbol as a comma.

Error message:

Z 27Aug99 17:11:38.795-UTC [209.465] ABAXTER AJLeitch PTaskD TAKS_TaskServerImpl.cpp(328): Failed to open the job ticket file \\ABAXTER\AraxiHome\CreoAraxi\data\TaskServerData\00001\00001\Start.jtk. Failed to open the job ticket file \\ABAXTER\AraxiHome\CreoAraxi\data\TaskServerData\00001\00001\Start.jtk; error code 3; reason: /JT

Cause

Solution

1) Shut down Prinergy.

2) Change the Decimal Symbol on the Prinergy Server NT box from a comma (,) to a decimal point (.). Do this by going into the NT Start menu, select Settings --> Control Panel --> Regional Settings and click on the Number tab. In the Decimal Symbol field, pull down the selections and choose the decimal point (.)

3) Re-start Prinergy.

Provided the Decimal Symbol is not changed again, the problem is fixed—even if the NT box is rebooted.

NOTE: If the Decimal Symbol setting is set back to a comma at some later time and Prinergy is restarted, then the Task Server will not crash UNLESS the NT box is powered down and powered back up.

Permanent fix:

See also

Keywords

Windows 2000, Windows NT

Technical contact(s)

Stan Yoshida

Submitted by

Date submitted