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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1 | |
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Operating system |
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Error |
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Symptoms |
If the customer is using Basic or Offline backup on a Prinergy 1.1 system, the error message 'Extreme Printer JTP terminated abnormally' may appear in the UADM (Prinergy Administrator) when Prinergy is stopped and restarted by the backup scripts. Prinergy then has to be stopped and restarted for proper operation. |
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Cause |
The secondary servers and render stations are not being stopped by the backup scripts but Prinergy on the Primary server is being stopped and restarted. The Extreme Coordinator on the Primary server is shut down. Therefore, the JTPs on the other servers will report an error indicating that the JTP has lost connection to the Coordinator. | |
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Solution |
Change the startup account for the Task Scheduler to use the same account as the Araxi service: 1. In Control Panel -> Services, highlight the Schedule service. 2. Click Startup... 3. Change the 'Log On As' radio button to 'This Account'. 4. Enter the account name that is used to start the Araxi service and enter the password for the account. 5. Stop and restart the Schedule service. 6. Test the backups using the Scheduler. Permanent fix: |
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See also |
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Keywords |
backup, JTP |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
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