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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
- System backups fail with the following error message in the AraxiSystemBackup.log file: *** Error *** Cannnot confirm NTBackup - The path to the NTBackup log file could not be found. or - System State backups fail on a secondary node with the following error message in the AraxiSystemBackup.log file: *** Error *** System State backup failed on: LAMB2. System state will not be included in Secondary tape backup. |
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Cause |
The backup log files are stored in the user profile folder for the user that ran NTBackup. In most cases, the Araxi user account is used to run the system backup. If there is a domain Araxi account as well as a local Araxi account, the profile folder could be called Araxi.000 for the user account used to start the system backups. Currently, the backup scripts do not check the Araxi.000 folder for the log files and will fail if the log files cannot be found. The profile folder should be checked on ALL servers, primary and secondaries for the Araxi and Araxi.000 folders. Note: The primary server's NTBackup logs will contain information for the system drive backups for all nodes, and the secondary node 's NTBackup logs will contain information for the System State backups performed on that node. |
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Solution |
Remove the Araxi and Araxi.000 folders and log in with the same Araxi account that's used for the backup service: 1. Stop the Araxi service on all servers. 2. Stop the AraxiBackupManager service on the primary. 3. Stop the AraxiSysStateBackup service on the secondary nodes. 4. Ensure that no one is logged into the server with the Araxi account via the network. 5. Remove the Araxi and Araxi.000 folders from the D:\Winnt\Profiles folder for Win 2K systems that were upgraded from NT 4 or the D:\Documents and Settings folder for Win 2K systems that were installed fresh from the CD. 6. Log in using the same Araxi account as used by the AraxiBackupManager (or AraxiSysStateBackup) service. Permanent fix: Prinergy 2.0 |
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See also |
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Keywords |
backup |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
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