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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
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Symptoms |
The 2.0.7 upgrade fails while backing up the IIS server configuration. The following lines appear in the ppu.log file: Info: cscript "D:\Prinergy2.0.4\CreoAraxi\Support\bin\BackupIISMetabase.vbs" Info: e:\temp\BackupIISMetabase.log busy, retrying... Info: e:\temp\BackupIISMetabase.log busy, retrying... Info: e:\temp\BackupIISMetabase.log busy, retrying... Info: e:\temp\BackupIISMetabase.log busy, retrying... ... ERROR: Update Prinergy Update 2.0.7 installation failed, rolling back to previous update level. |
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Cause |
The file \Winnt\System32\wshom.ocx may be corrupted by a virus (W32FunLove virus). | |
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Solution |
Use an approved virus scanning software to check the server for viruses. Permanent fix: |
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See also |
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Keywords |
patches, ppu |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
Nov 23/01 |
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