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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
d 10Dec01 15:33:17.968-PST [5164.5132] SCTPSP001 ARAXI PRegisterJTP RJTP_AutoPsFlatHandling.cpp(620): Attempting to save process plan to temporary file \\SCTPSP001\AraxiHome\CreoAraxi\system\temp\dcb4d77f62b94d4dae215fdd4fd970de.tpl E 10Dec01 15:33:17.984-PST [5164.5132] SCTPSP001 ARAXI PRegisterJTP RJTP_RegisterJTP.cpp(1398): Exception caught while performing automatic postscript flat handling / page set creation! E 10Dec01 15:33:17.984-PST [5164.5132] SCTPSP001 ARAXI PRegisterJTP RJTP_RegisterJTP.cpp(1420): Unknown exception caught while processing jobticket \\SCTPSP001\AraxiHome\CreoAraxi\data\TaskServerData\25057\00001\Active.jtk E 10Dec01 15:33:17.984-PST [5164.5132] SCTPSP001 ARAXI PRegisterJTP RJTP_RegisterJTP.cpp(362): Unknown exception caught while processing jobticket for service 'registering-spe' E 10Dec01 15:33:18.000-PST [5164.5132] SCTPSP001 ARAXI PRegisterJTP XJTP_Application.cpp(1067): Unknown exception caught while executing task 143. Z 10Dec01 15:33:18.375-PST [2488.2780] SCTPSP001 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(379): Message from Extreme: JTP used by an active process has disconnected from the coordinator: Register:Register. |
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Symptoms |
Register JTP crashes when refining a file using the Impose -> 'Treat input files as flats' option in the process plan. |
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Cause |
When using the 'Treat input files as flats' option, the Register JTP saves a copy of the process plan into a temp folder %AraxiHome%\CreoAraxi\System\Temp. The Register JTP will attempt to create the Temp folder if it doesn't exist, but if there is some error creating the Temp folder, the Register JTP crashes. | |
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Solution |
Manually create the %AraxiHome%\CreoAraxi\System\Temp folder. Permanent fix: |
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See also |
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Keywords |
JTP, refiner |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
Dec 17/01 |
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