Product

Platform

Operating system

Error

Symptoms

After removing Prinergy 2.0.7 minor update 14, the System backup fails to start.

If you attempt to start the AraxiBackupManager service manually, it fails to start with this error message:

"Could not start the AraxiBackupManager service on Local Computer.

The service did not return an error. This could be an internal Windows error or an internal service error.

If the problem persists, contact your system administrator."

The AraxiSysStateBackup service on the secondary fails with the same error message.

Cause

HKLM\System\CurrentControlSet\Services\AraxiBackupManager\Parameters\Application

as a REG_EXPAND_SZ instead of REG_SZ.

Solution

The registry value must be re-created as a REG_SZ value.

1) Start REGEDT32

2) Navigate to HKLM\System\CurrentControlSet\Services\AraxiBackupManager\Parameters

3) Double-click the entry Application and save the contents to Notepad or copy the contents to the clipboard by pressing <CTL C>.

4) Delete the "Application" registry value.

5) Under Edit, click "Add Value..."

6) Enter "Application" in the Value Name: field.

7) Ensure REG_SZ is selected in "Data Type:"

8) Click OK

9) Copy the contents from the Clipboard (press <CTL V>) or Notepad into the String Editor.

10) Click OK to create the registry value.

11) Test the system backup by starting the AraxiBackupManager service.

12) Repair all the the secondary servers using the same approach, except repair the AraxiSysStateBackup service.

Permanent fix:

See also

Keywords

backup

Technical contact(s)

Stan Yoshida

Submitted by

Stan Yoshida

Date submitted

Feb 20/02