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Proofing tasks fail with the error "The subtask list is incomplete"


Product

  Prinergy Connect 2.0 ; Prinergy Direct 2.0 ; Prinergy Access 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite

Platform

 

Operating system

 


Error

 

E 25Jun02 11:15:52.485-PDT [2864.3200] PASSAT AraxiLab PTaskD.JobTicketSubmissionThread: 3200 TAKS_JobTicketSub.cpp(449): caught exception, class COMN_Exception exception: Supplied path is not a UNC path: E:\TaskServerData\00569\processplan.tpl

Z 25Jun02 11:15:52.500-PDT [2864.3200] PASSAT AraxiLab PTaskD.JobTicketSubmissionThread: 3200 TAKS_JobTicketSub.cpp(622): An error occurred while creating the subtasks for this task. The subtask list is incomplete.


Symptoms

 

After moving the TaskServerData folder to another drive, proofing tasks immediately fail.


Cause

  When moving the TaskServerData folder to the other drive, a local path was used in the Task Server registry key Default\TAKS\TaskServerDataDirectory.

Solution

 

Change the registry key Default\TAKS\TaskServerDataDirectory to a UNC path and restart Prinergy.

Permanent fix:


See also

 


Keywords

 

proofing, registry


Technical contact(s)
 

Stan Yoshida

Submitted by
 

Stan Yoshida

Date submitted
 

26 Jun 2002


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