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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 Level 2.1.0.4; Prinergy Direct 2.1 Level 2.1.0.4; Prinergy Access 2.1 Level 2.1.0.4; Prinergy Powerpack 2.1 Level 2.1.0.4; Prinergy Satellite | |
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Operating system |
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Error |
29-Aug-2002 14:09:48 Info: Dropping periodic tasks from database. 29-Aug-2002 14:09:48 Changing directory to: "D:\Prinergy\CreoAraxi\Setup\Config\Sql" 29-Aug-2002 14:09:48 Info: Checking if Oracle Services are running. 29-Aug-2002 14:09:48 Oracle Services already running. 29-Aug-2002 14:09:48 Info: Checking if Oracle has started. 29-Aug-2002 14:09:53 Checking output for Errors Please be patient. 29-Aug-2002 14:09:53 17 lines have been parsed for errors. 29-Aug-2002 14:09:53 Info: Oracle not started yet. ... 29-Aug-2002 14:14:55 Changing directory to: "D:\Prinergy\CreoAraxi\support\bin" 29-Aug-2002 14:14:55 ERROR: Update Prinergy Update 2.1.0.4 installation failed! *** 29-Aug-2002 14:14:55 ERROR: Cause: exceptions.Exception Error: Failed to drop periodic tasks in database. Details: exceptions.Exception Error: # Generic error messageFailed to start Oracles services. Details: exceptions.Exception Error: Failed: to start Oracle Database in time. 29-Aug-2002 14:14:55 TRACEBACK: Exception in process 1804, thread 432 Traceback (innermost last): File "E:\Temp\~ppu.0\ppuinstall.py", line 499, in InstallPatch PPUScript.install( self ) File "E:\Temp\~ppu.0\PPUScript.py", line 330, in install None File "E:\Temp\~ppu.0\PPUScript.py", line 992, in CheckRequirements None File "E:\Temp\~ppu.0\PPUScript.py", line 7382, in DropPeriodicTasks None Exception: Error: Failed to drop periodic tasks in database. Details: exceptions.Exception Error: # Generic error messageFailed to start Oracles services. Details: exceptions.Exception Error: Failed: to start Oracle Database in time. 29-Aug-2002 14:14:55 ERROR: Start rolling back to previous update level. |
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Symptoms |
Prinergy Minor Update 2.1.0.4 fails to install with the errors shown. |
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Cause |
The minor update is failing because Oracle is not starting in time. | |
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Solution |
Re-install the minor update again. Permanent fix: |
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See also |
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Keywords |
oracle, patches |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
04 Sep 2002 |
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