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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
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Symptoms |
InSite was at one time installed on the server, but was subsequently removed. The Prinergy 2.1.0.0 major update fails to install because it still detects that InSite is installed. |
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Cause |
The uninstallation of InSite was not complete. The major updater is checking for the existence of the PrinergyWebRoot share to determine whether InSite is installed or not. | |
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Solution |
For Prinergy 2.0.7 systems, you can run the UnInstaller for InSite, by running Setup.exe in the %AraxiHome%\CreoAraxi\Config\PrinergyInSiteUninstaller. For Prinergy 2.0.4 up to 2.0.6 systems, you will have to manually remove the PrinergyWebRoot share. 1) In My Computer -> Manage, expand Shared Folders. 2) Click on Shares. 3) In the right pane, right-click PrinergyWebRoot 4) Click "Stop Sharing". Permanent fix: |
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See also |
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Keywords |
install, patches |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
18 Nov 2002 |
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