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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
From NT system event log: Event Type: Warning Event Source: MRxSmb Event Category: None Event ID: 50 Date: 4/29/2003 Time: 9:52:56 AM User: N/A Computer: YCS1161-536 Description: {Lost Delayed-Write Data} The system was attempting to transfer file data from buffers to \Device\LanmanRedirector. The write operation failed, and only some of the data may have been written to the file. Data: 0000: 00040000 00560002 00000000 80040032 0010: 00000000 00000000 00000000 00000000 0020: 00000000 00000000 c000020c From DiagView: E 10Apr03 10:34:30.031-CDT [4576.13160] YCS1161-536 ARAXI PRegisterJTP RJTP_RegistrationFunctions.cpp(263): Failed to register subpage element(s) because PDF file \\PTMFG-2KS-CF10\AraxiVolume_PTMFG-2KS-CF10_P\Jobs\39116_OnSat#18\System\SubPagesWorking\Normalize2OnSecondary1\c7all.p1.pdf was not found Z 10Apr03 10:34:30.578-CDT [6700.4600] YCS1161-536 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(1420): OptimizeOnPrimary:optimizing(1499): OptimizeOnPrimary:Optimize Error: PDF Library Error: A file read error has occurred. (1074397191) while performing optimizing for file: c3dish.p1.pdf. |
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Symptoms |
Prinergy tasks will fail with errors indicating that the file cannot be found or accessed. The NT system event log shows warnings "{Lost Delayed-Write Data}" from MRxSmb. The jobs are homed on tertiary servers. The PHotFolderD process is taking 25-50% of the total CPU capacity. i.e. 1 to 2 CPU's are dedicated to processing hotfolders. |
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Cause |
There is a network related problem. One cause may be due to polling of excessive number of hotfolders on the tertiary servers. Run PSnap or use Task Manager to view the number of threads in the PHotFolderD process. An idle PHotFolderD may have approximately 11 threads. If the thread count is very high, for example 80-90 threads, this indicates that there are an extemely high number of active hotfolders on the system. The hotfolder daemon is constantly polling all the hotfolders and causing excessive network traffic. |
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Solution |
To reduce the amount of network activity on the system, reduce the number of hotfolders or increase the polling interval of the hotfolders. To increase the polling interval: 1) Start REGEDT32 2) In HKLM\Software\Creo\Araxi\Settings\Default\SPHF, change the value PollingRefreshTimeInMilliseconds from 5000 (5 seconds) to 30000 (30 seconds). 3) Stop and restart the PHotFolderD daemon or restart Prinergy. Permanent fix: |
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See also |
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Keywords |
daemon, Windows 2000 |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
16 May 2003 |
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