Product

Platform

Intel

Operating system

Windows 2000

Error

Symptoms

Either the Araxi service or the system state backup on the secondary server or render station fails to start.

The system state backup service fails to start either from the system backup triggered after the database backup or if you manually attempt to start the AraxiSysStateBackup service on the server.

Cause

Check Task Manager for multiple instances of "NameServ.exe" .

Solution

Run TLIST -T. Kill all the NameServ.exe processes running that are at the root. DO NOT kill the nameserv.exe that is a child process of IMR.EXE.

:D:\WINNT\Profiles\ARAXI>tlist -t

:System Process (0)

:System (8)

:...

: Araxi.exe (2940)

: imr.exe (2068)

: nameserv.exe (2816)

:nameserv.exe (2156)

:nameserv.exe (2180)

:nameserv.exe (2644)

:nameserv.exe (1996)

:nameserv.exe (928)

In the example above, kill processes 2156, 2180, 2644, 1996 and 928. But do NOT kill process 2816.

To kill the processes: Kill <process id>

Example: kill 2156

Alternatively, you can stop Prinergy and kill all the instances of Nameserv.exe running on the server, or reboot the server.

Permanent fix:

See also

Keywords

backup

Technical contact(s)

Stan Yoshida

Submitted by

Stan Yoshida

Date submitted

28 May 2003