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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
Error 1: No shared volumes were found.[1088023] Please check the network connection to the shared volume(s). Error 2: No suitable job home servers were found.[1088021] Please check the network connection to the server(s) and make sure that the servers have properly configured shared volumes. |
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Symptoms |
When you attempt to create a job in Workshop, you get the errors above in Workshop. You can open existing job in Workshop but cannot create any new jobs. There are no errors in Diagview. |
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Cause |
The registry key HKLM\System\CurrentControlSet\Services\LanmanServer\Shares contains entries for AraxiVolume shares that are not accessible. A "dead" share can exist in the registry if a disk drive is removed from the system before removing the NT share from the drive. | |
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Solution |
Remove the entry for the "dead" NT share from the registry key HKLM\System\CurrentControlSet\Services\LanmanServer\Shares. You must restart Prinergy after removing the registry value(s) for the dead share(s). Before removing the entry for the dead share, export the HKLM\System\CurrentControlSet\Services\LanmanServer\Shares registry key first using Regedit. Permanent fix: |
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See also |
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Keywords |
Windows 2000, workshop |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
12 Jan 2004 |
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