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Notification service crashes and Prinergy shuts down after startup


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1

Platform

 

Intel

Operating system

 

Windows 2000


Error

 

E 26Mar04 17:22:41.671-PST [3376.3956] BARNEY ARAXI PSpoolServerD iSPLS_SplsImpl.cpp(3864): CORBA user exception thrown by binding to jkdr server resolve; User exception `CosNaming::NamingContext::NotFound'

E 26Mar04 17:23:10.859-PST [3264.3260] BARNEY ARAXI PCreateJacketOnStart.main APPL_Application.cpp(256): Unknown exception caught from Main

E 26Mar04 17:23:11.281-PST [3552.3608] BARNEY ARAXI PDeviceAndServiceD DASS_ServerImpl.cpp(746): Caught fatal exception!

E 26Mar04 17:23:11.296-PST [3152.3260] BARNEY ARAXI dass_client.main DASC_Main.cpp(285): Corba call on DASS failed. CORBA System Exception : System exception `UNKNOWN'

Locality: exception has been generated locally

Completed: yes

Minor code: 0x4f4d0001 (an unknown user exception was raised)

Workshop error:

E 09Apr04 16:57:41.476-PDT [000.000] ycs1379-643 ARAXI workshop com.creo.araxi.USVW.USVW_eFatalIDL: Unrecoverable Corba error occurred.

at com.creo.araxi.UORB.UORB_NameService.resolve(UORB_NameService.java:336)

at com.creo.araxi.USVW.USVW_TaskServer.DoResolve(USVW_TaskServer.java:87)

at com.creo.araxi.USVW.USVW_aVersionedWrapper$ResolveThread.ThreadMain(USVW_aVersionedWrapper.java:191)

at com.creo.araxi.UCMN.UCMN_AraxiThread.run(UCMN_AraxiThread.java:59)

Caused by:

org.omg.CosNaming.NamingContextPackage.NotFound

at org.omg.CosNaming.NamingContextPackage.NotFoundHelper.read(Unknown Source)

at org.omg.CosNaming.NamingContextPackage.NotFoundHelper.extract(Unknown Source)

at org.omg.CosNaming._NamingContextStub.resolve(Unknown Source)

at com.creo.araxi.UORB.UORB_NameService.resolve(UORB_NameService.java:332)

at com.creo.araxi.USVW.USVW_TaskServer.DoResolve(USVW_TaskServer.java:87)

at com.creo.araxi.USVW.USVW_aVersionedWrapper$ResolveThread.ThreadMain(USVW_aVersionedWrapper.java:191)

at com.creo.araxi.UCMN.UCMN_AraxiThread.run(UCMN_AraxiThread.java:59)


Symptoms

 

When you start up Prinergy, a pop-up boix appears in UADM indicating that the Notification service has crashed and Prinergy shuts down.

The only errors showing up in Diagview are error messages from the system shutting down.


Cause

  The Notify database used by the Notification Service is corrupted in some way. The Notification Service is a part of Orbacus and is used by Link.

Solution

 

The Notify database can be removed and the Notification Service will re-create the database during startup.

1) Stop Prinergy

2) In Explorer, go to the %AraxiHome%\IonaOrbacus\Bin folder.

3) Rename the Notify_Database folder to _Notify_Database or something else.

4) Restart Prinergy.

Permanent fix:


See also

 


Keywords

 

daemon, orbix


Technical contact(s)
 

Stan Yoshida

Submitted by
 

Stan Yoshida

Date submitted
 

26 Mar 2004


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