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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
2.2.1.5 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
28-Apr-2004 14:27:45 Info: Joining Mac files. 28-Apr-2004 14:27:45 TRACEBACK: Exception in process 2468, thread 2508 Traceback (innermost last): File "D:\Temp\~ppu.0\PPUScript.py", line 11635, in JoinMacFile None File "D:\Temp\~ppu.0\PPUScript.py", line 11459, in sfmjoin None File "D:\Temp\~ppu.0\PPUScript.py", line 11542, in CopyStreamW None api_error: (123, 'CreateFileW', 'The filename, directory name, or volume label syntax is incorrect.\015\012') ... 28-Apr-2004 14:27:45 Error: Failed to join Mac files. 28-Apr-2004 14:27:45 ERROR: Update Prinergy Update 2.2.1.5 c installation failed! *** 28-Apr-2004 14:27:45 ERROR: Cause: exceptions.NameError errmsg |
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Symptoms |
Prinergy minor update 2.2.1.5c fails to install and reports the error shown below. The AraxiTemp share or the temp environment variables are on a FAT or FAT32 partition. |
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Cause |
The minor update is attempting to create Mac resource forks for the Workshop files contained within the update and is failing because the files are being unzipped into the temp folder on a FAT or FAT32 partition. | |
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Solution |
There are two possible solutions. 1. Move the AraxiTemp and temp environment variables to an NTFS partition. or 2. Convert the FAT or FAT32 partition to NTFS using the utility Convert.exe. (Convert.exe <drive:> /FS:NTFS) WARNING: DO NOT CONVERT THE RECOVERY PARTITION TO NTFS! You will not be able to restore the system from a ghost image if the ghost image resides on an NTFS partition. Permanent fix: |
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See also |
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Keywords |
patches |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
28 Apr 2004 |
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