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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; 2.2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
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Symptoms |
The system backup is failing but the %AraxiHome%\CreoAraxi\System\Log\Backup\AraxiBackupManagerService\AraxiBackupManagerService.log file does not provide enough information to debug the problem. |
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Cause |
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Solution |
You can get System Backup to log more information by increasing the verbosity. 1) Make a backup copy of the file %AraxiHome%\lib\python\com\creo\araxi\NTBackup\AraxiBackupCon.py 2) Edit the file AraxiBackupCon.py and change the line: - debugVerbose = FALSE - to - debugVerbose = TRUE 3) Run a backup test and view the AraxiBackupManagerService.log file for the errors. 4) After the diagnosis is complete, restore the original AraxiBackupCon.py file by renaming the backup file created earlier to AraxiBackupCon.py. Permanent fix: |
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See also |
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Keywords |
backup |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
16 Jun 2004 |
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