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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
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Symptoms |
All the hotfolders are cold. If you remove and re-add a hotfolder or create a new hotfolder, that hotfolder will work until you restart Prinergy. After restarting Prinergy, all the hotfolders will be cold. There are no errors in the diag logs from PHotfolderD (SPHF). The PHotfolderD process will only have 11 threads. Normally PHotfolderD will display informational messages in diag as the threads monitoring the hotfolders are created. In this case, no information messages appear other than that the hotfolder daemon has started. |
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Cause |
The computer name in the registry key Software\Creo\Araxi\Settings\Default\System\PrimaryNodeName is set to lowercase. | |
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Solution |
Edit the registry key Software\Creo\Araxi\Settings\Default\System\PrimaryNodeName and set the computer name to uppercase. Permanent fix: |
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See also |
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Keywords |
daemon, hot folders, registry |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
19 Nov 2004 |
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