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Print Console JTP crashes continuously


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; 2.3 and up

Platform

 

Intel

Operating system

 

Windows 2000


Error

 

E 08Jul05 18:50:42.546-MET DST [4024.5196] YCS3339-1637 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(440): LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception...

Microsoft C++ exception <class CMemoryException * @2F20F92C> thrown from instruction address 6c3c3a0c: formatted message text unavailable - did you install a template formatter for type <class CMemoryException *> (or a base class)?

e.g. template specialization with signature template<> bool LCMN_ExceptionInfo::Formatter<class CMemoryException *>::Format( std::wostream & o, const class CMemoryException * & e )

at 7C57E591=KERNEL32.dll!RaiseException+85

at 7800ADEE=MSVCRT.dll!_CxxThrowException+52

at 6C3C3A10=MFC42.DLL!Ordinal1266

at 6C3C44E8=MFC42.DLL!Ordinal2825+83

at 002603DE=HMYW_Wrapper.dll!002603de()

at 0024C53C=HMYW_Wrapper.dll!0024c53c()

at 0024CEB9=HMYW_Wrapper.dll!0024ceb9()

at 0024CF26=HMYW_Wrapper.dll!0024cf26()

at 0024C49C=HMYW_Wrapper.dll!0024c49c()

at 0024B7F8=HMYW_Wrapper.dll!0024b7f8()

at 002373F1=HMYW_Wrapper.dll!002373f1()

at 00233873=HMYW_Wrapper.dll!00233873()

at 00231545=HMYW_Wrapper.dll!enum HMYWAPI_TStatus __cdecl HMYWAPI_readDatabase(class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > const &,int)+70

at 007184DE=PPrinterJTP.exe!007184de()

at 00718A5C=PPrinterJTP.exe!00718a5c()

at 00718982=PPrinterJTP.exe!00718982()

at 7800248C=MSVCRT.dll!_beginthreadex+178

at 7C57438A=KERNEL32.dll!TlsSetValue+240

E 08Jul05 18:50:42.546-MET DST [4024.5196] YCS3339-1637 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(172): LCMN_ExceptionInfo::OnTerminate, terminating


Symptoms

 

Print Console JTP continuously crashes.


Cause

  The Harmony calibration file is corrupt. A derived curve may exist without its corresponding current or target curves.

Opening the CalCurve.hmy file in Harmony shows this error:

07/08/05 12:41:12: Harmony database: Deleting dangling derived calibration curve. Curve Name: HP5500, J35 CMYK Diamond 1 600 HP5500.


Solution

 

Open the calibration file in Harmony, click OK for all of the errors and exit Harmony. The calibration curves will be resaved without the "dangling" derived curve.

Permanent fix:


See also

 


Keywords

 

Harmony, JTP, Print Console, output, proofing


Technical contact(s)
 

Stan Yoshida

Submitted by
 

Stan Yoshida

Date submitted
 

11 Jul 2005


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