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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; 2.3 and up | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
E 08Jul05 18:50:42.546-MET DST [4024.5196] YCS3339-1637 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(440): LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception... Microsoft C++ exception <class CMemoryException * @2F20F92C> thrown from instruction address 6c3c3a0c: formatted message text unavailable - did you install a template formatter for type <class CMemoryException *> (or a base class)? e.g. template specialization with signature template<> bool LCMN_ExceptionInfo::Formatter<class CMemoryException *>::Format( std::wostream & o, const class CMemoryException * & e ) at 7C57E591=KERNEL32.dll!RaiseException+85 at 7800ADEE=MSVCRT.dll!_CxxThrowException+52 at 6C3C3A10=MFC42.DLL!Ordinal1266 at 6C3C44E8=MFC42.DLL!Ordinal2825+83 at 002603DE=HMYW_Wrapper.dll!002603de() at 0024C53C=HMYW_Wrapper.dll!0024c53c() at 0024CEB9=HMYW_Wrapper.dll!0024ceb9() at 0024CF26=HMYW_Wrapper.dll!0024cf26() at 0024C49C=HMYW_Wrapper.dll!0024c49c() at 0024B7F8=HMYW_Wrapper.dll!0024b7f8() at 002373F1=HMYW_Wrapper.dll!002373f1() at 00233873=HMYW_Wrapper.dll!00233873() at 00231545=HMYW_Wrapper.dll!enum HMYWAPI_TStatus __cdecl HMYWAPI_readDatabase(class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > const &,int)+70 at 007184DE=PPrinterJTP.exe!007184de() at 00718A5C=PPrinterJTP.exe!00718a5c() at 00718982=PPrinterJTP.exe!00718982() at 7800248C=MSVCRT.dll!_beginthreadex+178 at 7C57438A=KERNEL32.dll!TlsSetValue+240 E 08Jul05 18:50:42.546-MET DST [4024.5196] YCS3339-1637 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(172): LCMN_ExceptionInfo::OnTerminate, terminating |
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Symptoms |
Print Console JTP continuously crashes. |
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Cause |
The Harmony calibration file is corrupt. A derived curve may exist without its corresponding current or target curves. Opening the CalCurve.hmy file in Harmony shows this error: 07/08/05 12:41:12: Harmony database: Deleting dangling derived calibration curve. Curve Name: HP5500, J35 CMYK Diamond 1 600 HP5500. |
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Solution |
Open the calibration file in Harmony, click OK for all of the errors and exit Harmony. The calibration curves will be resaved without the "dangling" derived curve. Permanent fix: |
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See also |
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Keywords |
Harmony, JTP, Print Console, output, proofing |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
11 Jul 2005 |
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