Product

Platform

Intel

Operating system

Windows 2000

Error

Sat Jul 09 11:01:05 2005 *** Error: The previous backup did not complete and was cancelled.

Sat Jul 09 11:01:05 2005

Sat Jul 09 11:01:05 2005 *** Explanation: The system backup detected that the previous backup was still running.

Sat Jul 09 11:01:05 2005 This means it was likely hung. The previous backup was cancelled and the current

Sat Jul 09 11:01:05 2005 backup has been stopped.

Sat Jul 09 11:01:05 2005

Sat Jul 09 11:01:05 2005 *** Solution: If the previous backup was hung, it was most likely due to a tape problem.

Sat Jul 09 11:01:05 2005 Use Removeable Storage Manager to confirm that there is a tape which is idle, allocated

Sat Jul 09 11:01:05 2005 (or available) and not off-line in the Backup\Prinergy pool. The problem may also

Sat Jul 09 11:01:05 2005 be diagnosed by running a manual NTBackup test.

Sat Jul 09 11:01:05 2005

Symptoms

NTBackup hangs in the middle of backing up a target volume.

Task Manager shows NTBackup is taking 100% CPU time of one processor.

The backup confirmation check reports the error as shown.

Cause

These illegal characters may be represented as square boxes in Explorer.

Solution

View the NTBackup log file and scan the bottom of the log file for the last folder that was being backed up.

Remove the files with illegal characters from that folder.

One known location is %AraxiHome%\CreoAraxi\Data\ICC-Profiles\NServer\.

Permanent fix:

See also

Keywords

backup

Technical contact(s)

Stan Yoshida

Submitted by

Stan Yoshida

Date submitted

11 Jul 2005