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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
Z 25Jul05 13:01:01.750-PDT [4452.3916] YCS2226-1096 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(380): Message from Extreme: unknown service requested in job ticket in key: JTPRoute: Proof1:printing. X 25Jul05 13:01:01.765-PDT [5788.4388] YCS2226-1096 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(3122): Color Match has finished. It was queued for 1.0 seconds and active for 1.5 seconds. X 25Jul05 13:01:01.781-PDT [5788.4388] YCS2226-1096 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(3122): Output has finished. It was queued for 0.0 seconds and active for 0.0 seconds. Z 25Jul05 13:01:01.796-PDT [5788.4388] YCS2226-1096 ARAXI PTaskD.XCON_Callback TAKS_JobSub.cpp(1883): (42): 67395.01T.p1.pdf terminated, because the required service Proof1:printing was not running. |
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Symptoms |
The JTP starts correctly, and UADM shows the status of the jtp as "running", but any task sent to the proofing jtp results in the error shown. |
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Cause |
The printer JTP is not initializing correctly due to some problem with the screening cache in the %AraxiHome%\AdobeExterme\Bin\<jtp_name>_PROOFING_DEVICE_(256_MB) folder. | |
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Solution |
Remove the screening cache folder. On the system running the JTP: 1) Stop the faulty JTP 2) Rename the %AraxiHome%\AdobeExtreme\Bin\<jtp_name>_PROOFING_DEVICE_(256_MB) folder or remove it from the AdobeExtreme\Bin folder. 3) Start the JTP. The startup of the JTP will create a new folder and screening cache. Permanent fix: |
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See also |
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Keywords |
JTP, output |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
25 Jul 2005 |
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