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Processes not visible in UADM (Prinergy Administrator)


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; 3.0.3.0

Platform

 

Intel

Operating system

 

Windows 2000


Error

 


Symptoms

 

UADM (Prinergy Administrator) will not show any processes in the Processes pane, however, JTPs are visible in the JTPs pane.

Also, the column headings do not appear at the top of the Processes pane.

This can occur if the regional settings have been changed to German.


Cause

  The values for the column width entries in the file \Winnt\UADM.INI are zero.

UADM.INI:

...

[Tab679]

Column Width0=0

Column Width1=0

Column Width2=0

Column Width3=0

Column Width4=0

...


Solution

 

Open the \Winnt\UADM.INI file in Notepad and change the following parameters to non-zero values (such as 100) :

[Tab679]

Column Width0=100

Column Width1=100

Column Width2=100

Column Width3=100

Column Width4=100

Permanent fix:


See also

 


Keywords

 

administrator, daemon


Technical contact(s)
 

Stan Yoshida

Submitted by
 

Stan Yoshida

Date submitted
 

13 Mar 2006


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