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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; 3.0.3.0 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
E 19Oct05 10:34:07.859-PDT [7348.9256] YCS158-75 ARAXI PMainDirectoryD iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-01422: exact fetch returns more than requested number of rows ORA-06512: at "PRINERGY.DBCS_REGFILE_I", line 50 ORA-06512: at line 2 rw err = 5; db err #1 = 1422; db err #2 = 0; db msg #1 = 'AraxiDBServer' E 19Oct05 10:34:07.921-PDT [7348.9256] YCS158-75 ARAXI PMainDirectoryD iJKDR_RegisterDistortionProfileWithSystemOpImpl.cpp(378): Error 1004050; [SERVERERROR] Error from Server: ORA-01422: exact fetch returns more than requested number of rows ORA-06512: at "PRINERGY.DBCS_REGFILE_I", line 50 ORA-06512: at line 2 rw err = 5; db err #1 = 1422; db err #2 = 0; db msg #1 = 'AraxiDBServer' |
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Symptoms |
The main directory daemon crashes with the error shown. |
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Cause |
There may be duplicate entries in the database for the same web growth profile. i.e. DBCS_RegisteredFile table contains two rows that have the same pathId of the web growth profile. When main directory daemon tries to find the regfileId of the file, it expects to get one value returned but gets more than one value. |
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Solution |
Call product development to resolve the problem. Permanent fix: |
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See also |
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Keywords |
daemon, web growth [distortion] |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
08 Mar 2006 |
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