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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
A software error has occurred in line 259 of Z:\creolib\common\perf.cpp. Consult the debug log. |
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Symptoms |
When Prinergy is started, it immediately shuts down. If you run Araxi.exe from the command line, it pops up a message box with the error shown. |
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Cause |
There is a problem with the process performance counter. It is either corrupted or disabled. | |
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Solution |
First check to see if the PerfProc performance counter has been disabled, if so, re-enable it. Either run EXCTRLST.EXE and re-enable the counters or Go into RegEdit and navigate to HKLM\System\CurrentControlSet\Services\PerfProc\Performance. If the registry value DisablePerformanceCounter exists, set it to 0 and reboot the server. If the performance counters are corrupted, use the following procedure to rebuild the performance counters. 1. Expand the Perfc009.da_ file and the Perfh009.da_ from the Windows 200 cd: a) Open a Command Prompt window. b) Enter: EXPAND H:\I386\Perfc009.da_ D:\Temp\Perfc009.dat c) Enter: EXPAND H:\I386\Perfh009.da_ D:\Temp\Perfh009.dat d) Replace the two files from the D:\Winnt\System32 folder with the two expanded files. 2. In the registry key HKLM\\Software\Microsoft\Windows NT\CurrentVersion\Perflib, change the LastCounter value to 1846 and the LastHelp value to 1847 (decimal). 3. Start Regedit. Starting at HKLM\System\CurrentControlSet\Services\, search for the key name "Performance". In Regfind's Find dialog box, you can uncheck Values and Data and just search for Keys with the name Performance. For each service that has the registry subkey Performance: a) Within the Performance key, delete the following values if they exist: - FirstCounter - FirstHelp - LastCounter - LastHelp *** The system now is configured with the system base counters. You must now add the extensible counters. 4. Reload the performance counters. a) In a command prompt window, CD to \Winnt\System32. b) Enter Findstr /I /C:"drivername=" *.ini. c) In a command prompt window, CD to the \Winnt\System32 directory, and run: - FOR /F %A IN ('findstr /I /M /C:"drivername=" *.ini') DO lodctr %A d) If you have errors loading the IIS counters, run: - unlodctr w3svc - unlodctr msftpsvc - unlodctr asp - unlodctr inetinfo - lodctr w3ctrs.ini - lodctr ftpctrs.ini - lodctr axperf.ini - lodctr infoctrs.ini 5. Re-boot the server. See the Microsoft Knowledge base articles below for more information on reloading the performance counters: http://support.microsoft.com/?kbid=300956 http://support.microsoft.com/default.aspx?scid=kb;EN-US;267831 Permanent fix: |
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See also |
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Keywords |
administrator |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
16 Jun 2006 |
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