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Product |
Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 | |
Platform |
Intel |
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Operating system |
Windows 2000 |
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Error |
Information 4/3/2007 3:00:32 AM Application Popup None 26 N/A HW03459 Application popup: AraxiBackupManagerSvc.exe - Application Error : The application failed to initialize properly (0xc0000142). Click on OK to terminate the application. |
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Symptoms |
AraxiBackupManager and AraxiFileReplicator services will not start if the Araxi service is running. Stopping the Araxi service will allow the AraxiBackupManager and AraxiFileReplicator services to start. Or, The AraxiBackupManager, AraxiFileReplicator or the AraxiSysStateBackup services fails to start and gets the error shown. |
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Cause |
The registry value: HKLM\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows was changed. The registry value should contain the string "SharedSection=1024,3072,1024" or "SharedSection=1024,3072,1024,512". If it shows some other value for the third number such as "SharedSection=1024,3072,2048,512", you may see the symptoms mentioned above. |
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Solution |
Change the third number in the registry value to 1024. 1) Start Regedit and go to the registry key HKLM\System\CurrentControlSet\Control\Session Manager\SubSystems. 2) Double-click on the value "Windows". 3) Scroll through the data until you locate the string "SharedSection=". Note, the parameter will contain 3 or 4 sets of numbers. 4) Change the third number to be 1024. e.g. SharedSection=1024,3072,1024,512. 5) Save the changed value. Permanent fix: |
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See also |
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Keywords |
backup |
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Technical contact(s) |
Stan Yoshida |
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Submitted by |
Stan Yoshida |
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Date submitted |
12 Jan 2007 |
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