Product

Platform

Intel

Operating system

Windows 2000

Error

Symptoms

When failing over to EPM or EPM+ mode, the process templates are old and out of date or there are no process templates at all.

The Prinergy software was initially installed with the Prinergy 3.x fresh installer.

Cause

The StartAraxiFileReplicator.cmd script starts the AraxiFileReplicator service at it's scheduled time.

Solution

Remove the scheduled task and restart Prinergy.

1) In a command prompt window, remove the AraxiFileReplicator task.

- D:\> AT

- Status ID Day Time Command Line

- -------------------------------------------------------------------------------

- 1 Each M T W Th F S Su 10:00 PM cmd /c C:\Prinergy2.0.4\CreoAraxi\Bin\StartAraxiFileReplicator.cmd

- 11 Each M T W Th F S Su 11:00 PM cmd.exe /c C:\Prinergy2.0.4\CreoAraxi\bin\SubmitOracleBackupJob.cmd C:\Prinergy2.0.4\CreoAraxi\bin

If it shows ...\CreoAraxi\Bin\StartAraxiFileReplicator.cmd, remove the task by entering AT n /D where n is the task id. In this case, the task id is 1 so you would enter "AT 1 /D".

If it shows ...\lib\python\com\creo\araxi\FileReplicator\StartAraxiFileReplicator.cmd, the scheduled task is ok, and no actions are required.

2) Stop and restart Prinergy, Cleanup.cmd will recreate the task during Prinergy startup.

DO NOT run Cleanup.cmd manually while Prinergy is running!!! Cleanup.cmd will kill all Prinergy processes!

Permanent fix:

See also

Keywords

EPM

Technical contact(s)

Stan Yoshida

Submitted by

Stan Yoshida

Date submitted

19 Apr 2007