Prinergy Troubleshooting - In files converted from CT/LW, single-pixel wide lines appear over image content

In files converted from CT/LW, single-pixel wide lines appear over image content


Product		Prinergy 1.1; Prinergy Connect 2.0
Platform
Operating system

Error

Symptoms		In files converted from CT/LW, single-pixel wide lines appear over image content. The lines are usually white but possibly black or multi-colored.

Cause		Numerical errors in PDF or PostScript representations of adjacent images or image tiles/strips. Note that the same symptoms may occur due to other causes, and consequently may not be fixed by the patch/update.

Solution		For Prinergy 1.1, apply patch 143. For Prinergy 2.0, apply patch 33. If these patches are installed but the problem persists, move the image with the problem by a very small amount (.01 pt is sufficient). Permanent fix: Prinergy 1.1; Prinergy 2.0

See also

Keywords		Copydot, CT-LW Import

Technical contact(s)		Kent Brothers
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