Prinergy Troubleshooting - An unusually high amount of logfiles (log.0000xxx) is present in the %AraxiHome%\IonaOrbacus\bin\Notify

An unusually high amount of logfiles (log.0000xxx) is present in the %AraxiHome%\IonaOrbacus\bin\Notify_Database directory.


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1
Platform
Operating system

Error

Symptoms		An unusually high amount of logfiles (log.0000xxx) is present in the %AraxiHome%\IonaOrbacus\bin\Notify_Database directory.

Cause		Due to a bug in the Notify Database in Prinergy Versions 2.2 until 2.2.1.5, these logfiles accumulated and did not get deleted. A fix for this problem was issued with Prinergy Update 2.2.1.5 that solved part of the problem and stopped the future accumulation of more logfiles. However, the logfiles that were accumulated until 2.2.1.5 was installed did not get deleted.

Solution		Prinergy 2.3 contains another fix for this problem. This fix will scan the %AraxiHome%\IonaOrbacus\bin\Notify_Database directory and delete all old logfiles except the recent ones. If an upgrade to 2.3 is not possible or the system can not be upgraded at this point, the logfiles can also be deleted manually by simply checking the dates and deleting all files called log.00000xxx that are not recent (from the last day). Permanent fix:

See also

Keywords		patches, support, Windows 2000

Technical contact(s)		Uwe Kalchbrenner
Submitted by		Uwe Kalchbrenner
Date submitted		27 Jan 2005