Prinergy Troubleshooting - Workshop is slow, even on the primary server

Workshop is slow, even on the primary server


Product		Prinergy 1.1; Prinergy Connect 2.0
Platform		Server: Dell or Data General all; Client: PC or Macintosh
Operating system		Server: Windows NT or 2000; Client: Windows or Macintosh

Error

Symptoms		Prinergy Workshop is very slow, even on the Prinergy primary server. It is especially slow when opening or creating a new job.

Cause		This is a problem with TCP/IP settings; an invalid default gateway is specified in Control Panel\Network\Protocols\TCP\IP\Properties.

Solution		1) â€œPingâ€? the default gateway specified in the Prinergy primary server to verify whether the IP address of the default gateway is valid. 2) If the IP address of the default gateway is invalid, change it to a valid one. Permanent fix:

See also

Keywords		networking, workshop

Technical contact(s)		Simon Chen
Submitted by		Sinisa Nojkovic
Date submitted		10 Apr 2002