Product

Kodak^® Prinergy^® 3.1.0.6 or later

Platform

All platforms

Operating system

All operating systems

Error

This error appears in Diagview:

E 18Jul07 12:19:39.765-CDT [5884.6096] HW01932 ARAXI PPrinterJTP PJTP_Application.cpp(689): Unknown exception caught while executing task 0.
E 18Jul07 12:19:39.859-CDT [5884.6096] HW01932 ARAXI PPrinterJTP LCMN_ExceptionInfo.cpp(483): LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception...
Microsoft C++ exception <class COleException * @0495D820> thrown from instruction address 7c59bcb1: formatted message text unavailable - did you install a template formatter for type (or a base class)?
e.g. template specialization with signature
template<> bool LCMN_ExceptionInfo::Formatter::Format( std::wostream & o, const class COleException * & e )


at 7C59BCB0=KERNEL32.dll!RaiseException+86
at 7C359AEC=MSVCR71.dll!_CxxThrowException+52
at 7C1F4871=MFC71.DLL!Ordinal1191+65
at 7C1884E7=MFC71.DLL!Ordinal1094+63117
at 0035CDFB=HMYW_Wrapper.dll!enum HMYWAPI_TStatus __cdecl HMYWAPI_licenseStatus(int &,int &,int)+174684
at 003556E8=HMYW_Wrapper.dll!enum HMYWAPI_TStatus
at 004820DE=PPrinterJTP.exe!004820de()
at 7C349564=MSVCR71.dll!_endthreadex+160
at 7C57B3BB=KERNEL32.dll!lstrcmpiW+183


Symptoms

Output JTPs (Proof, Expose, and so on) restart continuously. It does not matter if these JTPs are located on the Prinergy primary server or on a secondary server.

Cause

The Harmony database is corrupt.

Solution

Restore the Harmony database from the backup, or recreate it.

Technical contact(s)

Fabian Warkalla

Submitted by

Fabian Warkalla

Date submitted

19 Jul 2007