Import/Export and Proofing JTPs fail due to additional share present on C:\ [ID: 82127]


Product		Kodak^® Prinergy^® 4.0.2.x

Error		`E 18Jul07 16:28:11.703-PDT [5452.7244] HW05877 ARAXI PImpExpJTP IEXJ_ServeImportFirstPass.cpp(434): Failed to get file summary for Imposition job ticket '\\HW05877\AraxiVolume_hw05877_J\Jobs\RA_ITP\UserDefinedFolders\ImpositionPlans\1234RAtestimpo.pjtf - ::CreateDirectory failed for directory '\\HW05877\C\Temp\ImportExportOnHw05877\RA_ITIMP' - Access is denied.`

Symptoms		Import/export and proofing JTPs on a newly installed server fail. The error message shows `\\server\C` instead of `\\server\AraxiTemp_X`, where `X` is the correct drive that the share is present on. Note: There may be other error messages, depending on the operation in question, but "Access is Denied" is always present.

Cause		Another read-only share is present on the root of C:\. Prinergy selects \\server\C instead of \\server\AraxiTemp_X to perform its temporary file operations. Print Console 4.x creates these shares, which are read-only by default. This causes Prinergy to fail, because Prinergy requires read/write access to its temp drive.

Solution		Change the read-only \\server\C share to read/write (Everyone: Full Control). Restart Prinergy. This problem will be fixed in a future Prinergy update.

Technical contact(s)		Robyn Lundstrom
Submitted by		Robyn Lundstrom
Date submitted		23 Jul 2007