Product

Error

DiagView and/or the Workshop log might include the message:
P5 Could not load image 'SplashPrinergyDirect.jpg' for Splash Screen. Not showing it.

Symptoms

When you start Prinergy Direct Workshop, it crashes before the login screen appears.

Cause

The Direct splash screen was missed in certain versions of Workshop.

Note: This problem affects only Prinergy Direct systems.

Solution

1. Locate Prinergy\Workshop\Contents\Resources\Java.
2. In the Java folder, replace the file ClientResources.jar with this file: ClientResources.jar.
3. Restart Workshop.

The problem has been fixed in Prinergy 4.0.

Technical contact(s)

Submitted by

Date submitted

25 Jul 2007