Windows Firewall settings prevent Prinergy Workshop from starting on secondary servers and workstations


Product		Kodak^® Prinergy^® 4.x
Platform		PC
Operating system		Microsoft^® Windows Server^® 2003 R2

Symptoms		Prinergy runs normally, but Workshop will start only on the Prinergy primary server. Workshop responds after a timeout period that it is unable to determine the version of Prinergy. No system or network errors are detected.

Cause		The Prinergy primary server is running the Windows Server 2003 R2 operating system with the Windows Firewall utility turned on. The port or ports that Workshop uses to make network connections to secondary servers and workstations are being blocked.

Solution		Turn off Windows Firewall. Instruct the customer to use a hardware firewall instead.

Technical contact		Derek Braendel
Submitted by		Richard Brooks
Date submitted		09 May 2007