Product

Kodak^® Prinergy^® 3.x and 4.x

Error

In Diagview: W 18Sep07 16:44:11.750-GMT-3 [3992.4148] PRINERGY ARAXI WaitForOracle WaitForOracle.cmd(104): main: Oracle database services are not started! Waiting for it to start!

In Administrator: Prinergy detected Oracle database services are not started in 5 minutes, please contact Response Center!

Symptoms

When Prinergy is started, Diagview displays Oracle database services are not started error messages for about five minutes. After that, Administrator displays the error message shown above. Prinergy then starts normally.

Cause

In Oracle, the Prinergy user does not have sysoper and sysdba rights.

Solution

In Prinergy 3.x:

1. Open a command-prompt window and type the following commands:

C:\> sqlplus internal/creo
SQL> grant sysoper,sysdba to prinergy;
SQL> commit;
2. Restart Prinergy.

In Prinergy 4.x:

1. Open a command-prompt window and type the following commands:

C:\> sqlplus sys/creo as sysdba
SQL> grant sysoper,sysdba to prinergy;
SQL> commit;
2. Restart Prinergy.

Technical contact

Amy Chan

Submitted by

Fabian Warkalla

Date submitted

19 Sep 2007