Product

Kodak^® Prinergy^® (all)

Error

In the PPU: Failed start Oracle Starter Service

Symptoms

This problem occurs on secondary servers that are retired primary servers. The Prinergy system has not been reghosted.

Cause

The PPU assumes the secondary server is an EPM server if it detects that the Oracle^® software is installed on the server. The Prinergy Oracle database is faulty or cannot be started.

Solution

1. Use RegEdit to delete the registry keys HKLM/Software/Oracle and KLM/System/CurrentControlSet/Services/Araxi/DependOnService.
2. Open a command prompt, and run oradim -delete -SID creo.
3. Restart the Prinergy system.
4. On all drives, delete all folders that are related to the Oracle software.

Technical contact

Philip Samaniego

Submitted by

Fabian Warkalla

Date submitted

01 Oct 2007