Product

Error

Symptoms

The Prinergy upgrade process fails and reports an RBA not properly installed error:

09-Oct-2007 10:33:57 Info: Executing command: ""setup.exe" -s -f1"D:\Prinergy\CreoAraxi\Setup\ThirdParty\Kodak\RBA_Installer\RBA_setup.iss""
09-Oct-2007 10:33:57 Info: Changing directory to: "J:\Updates"
09-Oct-2007 10:33:57 Info: Checking output for Errors Please be patient.
09-Oct-2007 10:34:06 Info: 0 lines have been parsed for errors.
09-Oct-2007 10:34:06 Info: Waiting for process "_INS576" to stop.
09-Oct-2007 10:35:42 Info: process "_INS576" did not stop in time.
09-Oct-2007 10:35:42 Info: Verifying that RBA was installed.
(...)
Exception: Error: Failed while installing 4.0.2.0 RBA and its components. Case 1
Details: exceptions.Exception Error: Failed to install Prinergy Data Model.
Details: exceptions.Exception Error: Failed to execute command.
Details: exceptions.Exception Error in output DataModel Name := PrinergyDataModel
DataModel Version := 4.0.2.0
DataModel Path := D:\Prinergy\CreoAraxi\Setup\Automation\PrinergyDataModel
ERROR: Failed to load RBA configuration file
ERROR: RBA not properly installed

Cause

Solution

1. Install Prinergy using PPU instead of PUpdate.
2. When the installation wizard starts, open the Microsoft^® Windows^® task manager.
3. Watch the task manager for the process "_INS576" and watch the PPU window for the message, Info: Waiting for process "_INS576" to stop.
4. When the message appears, left-click in the PPU window to pause the installation wizard.
5. Watch the task manager and wait until the process "_INS576" disappears.
6. Right-click in the PPU window to restart the installation wizard.

Keywords

automation, RBA, upgrades

Technical contact

Amy Chan

Submitted by

Fabian Warkalla

Date submitted

09 Oct 2007