Process templates are not available after replacing a Mac workstation with a PC workstation running XP Pro [ID: 82131]


Product		Kodak^® Prinergy^® 3.1.0.7
Platform		PC workstation
Operating system		Microsoft Windows^® XP Pro

Symptoms		After replacing a Mac^® workstation with a PC workstation running the Microsoft Windows XP Pro operating system, you can log in and view jobs in Prinergy Workshop, but you are unable to access process templates. You are also unable to refine jobs, run Kodak Prinergy Virtual Proofing System software, or produce plates from the workstation. You can successfully perform all these tasks on render stations running the Microsoft Windows^® 2000 operating system, or on Mac workstations running the Apply Mac OS^® operating system.

Cause		The PC workstation has been added to a domain which uses active directory user login. You, the operator, do not have permission to log in.

Solution		Ask your domain administrator to add the PC workstation to the domain of the Prinergy primary server and set permissions to access the AraxiHome shares and the job shares. You must restart the workstation for the changes to take effect.

Keywords		Macintosh, process templates, Windows XP

Technical contact		Robyn Lundstrom
Submitted by		Raymond Roman
Date submitted		28 Nov 2007