Product

Symptoms

Two weeks after a Prinergy 4 system is installed or rehosted, when stopping Prinergy, an Administrator Console message appears reminding the customer to delete the Prinergy 3 database, even when there's no database to remove.

Cause

When Prinergy 4 starts/stops Administrator, it adds a registry key that reminds the customer to remove the Prinergy 3 database, even when there's no database to remove.

Solution

Set the registry key value to a date in the next century:

1. On the Prinergy primary server, open the Registry Editor (Start > Run > regedit).
2. In the Registry Editor, locate HKEY_LOCAL_MACHINE\SOFTWARE\Creo\Araxi\Settings\Default\System.
3. Double-click the NextUninstallPrinergy3DBReminderDate key.
4. In the Edit String dialog box, in the Value data box, change the value to 01/01/2100.
5. Click OK.
6. Close the Registry Editor.
7. Repeat this procedure on each secondary server.

Keywords

installation, rehosting, upgrades

Technical contact

Amy Chan

Submitted by

Amy Chan

Date submitted

28 Nov 2007