Product

Kodak^® Prinergy^® 4.0.2.1, build 53

Operating system

Microsoft^® Windows Server^® 2003

Error

Error: Failed to remove the Prinergy Data Model.
ERROR: Update Prinergy Update 4.0.2.1 d installation failed! ***
ERROR: Cause: exceptions.Exception Error: Failed while removing 4.0.2.0 RBA and its components. Case 2.
Details: exceptions.Exception Error: Failed to remove Prinergy Data Model.
Details: exceptions.Exception Error: Failed to execute command.
Details: exceptions.Exception Error in command output. See command output below.
---------------------------------------------------------------------
Begin command output
Command = ""ConfigureRBA.exe" -remove "PrinergyDataModel""
---------------------------------------------------------------------
ERROR: Failed to load RBA configuration file
ERROR: RBA not properly installed

Symptoms

The Prinergy software fails to upgrade to version 4.0.2.1, and rolls back to the previous version. The error message appears.

Cause

The PPU is unable to locate the Rules-Based Automation(RBA) files on the render station because they are not installed. When it cannot locate them, it fails.

Solution

Copy the RBA files from the primary server to the render station.

1. On the primary server, locate the following RBA folders and copy them to the render station:
   • D:\Program Files\Kodak\RBA
   • D:\Program Files\Common Files\Kodak\RBA
2. On the primary server, locate the
   %AraxiHome\CreoAraxi\Support\Patches\Admin folder.
3. Delete the PPURetryPreventionFlag text file.
4. On the render station, reinstall PPU.

Note: This problem will be fixed in a later build of 4.0.2.1.

Keywords

upgrade, PPU, RBA

Technical contact(s)

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Date submitted

13 Dec 2007