Product

Kodak^® Prinergy^® Connect^™, version 4.x

Operating system

• Microsoft^® Windows^® 2000 Server
• Microsoft Windows Server^® 2003

Symptoms

Symptoms may include:

• The PPU can't uninstall Rules-Based Automation (RBA) because files such as uninst.isu are missing.
• RBA does not run. For example, diag log messages indicate failed restart attempts for AutomationApp.exe.
• Prinergy Workshop shows Automation Status ... instead of Rule Set Manager.
• Existing rule sets don't run.

Cause

The PPU upgrade failed.

Solution

Manually reinstall RBA by performing the steps in Reinstalling Rules-Based Automation.

This problem is expected to be fixed in Prinergy 5.0.

Keywords

RBA (automation), installation, upgrades

Technical contact(s)

Submitted by

Date submitted

29 Jan 2008