Product

All Kodak^® workflow systems

Operating system

Microsoft^® Windows^® XP

Symptoms

You download a .chm file of the product's Help system. When you open the file, the content doesn't display correctly, or the file does not open.

Cause

Security settings in the operating system are blocking the .chm file.

Solution

Unblock the file by performing the following steps:

1. Right-click the file and select Properties.
2. On the General tab, in the Security area, click Unblock.
3. Double-click the .chm file to open the file.

See also

http://support.microsoft.com/kb/902225/: You cannot open HTML Help files from Internet Explorer after you install security update 896358 or Windows Server 2003 Service Pack 1

Keywords

help system, file formats

Technical contact(s)

Submitted by

Date submitted

29 Jan 2008