Product

Kodak^® Prinergy^® Connect^™, version 3.x

Operating system

• Microsoft^® Windows^® 2000 Server
• Microsoft Windows Server^® 2003

Error

The Rule Set Manager reports that a rule set can't be opened because the Rule Engine has locked it.

Symptoms

You are unable to open a ruleset for editing or viewing in the Rule Set Manager.

Cause

This is a known problem in Prinergy 3 and is fixed in Prinergy 4.

Solution

Try to enable the affected rule set and then disable it. If this doesn't unlock it, apply the following SQL command to manually unlock the rule set:
>SQLPlus prinergy\araxi
update aut_ruleset r set r.lockedid=null where r.lockedid='Rule Engine' and not exists
(select rulesetid from aut_rulesetactivation a where r.rulesetid=a.rulesetid);
commit;

Keywords

RBA, automation

Technical contact(s)

Submitted by

Date submitted

04 Feb 2008