Product

Kodak^® Prinergy^® Connect^™, version 4.x

Operating system

• Microsoft^® Windows^® 2000 Server
• Microsoft Windows Server^® 2003

Error

CMND_GetCustomColumsThenCreateViewExclusive:HTTP request error

Symptoms

When you use the Dashboard user interface after authentication, the error message appears and Dashboard doesn't work.

Cause

The SQL views in the Oracle database didn't upgrade correctly. When the rehost tool was run to upgrade the database to Oracle 10, the SQL views weren't set up. This causes Dashboard not to return any results.

Solution

Set up the SQL views.

Important: If you are not completely familiar with SQL command-line operations, contact the Response Center for help.

1. Open a command-line prompt and change to the %ARAXIHOME%\Dashboard\bin folder.
2. Type the following commands:

D:\Prinergy\Dashboard\bin>sqlplus prinergy/araxi
SQL>@“dashboard views.sql”

Keywords

Dashboard, upgrade, rehosting

Technical contact(s)

Submitted by

Date submitted

12 Feb 2008